I could see that they had missed three flights already. Whenever the lady asked something, I saw, my colleague was irritable and even said once, “You have to wait. I do not know how long” She could not follow his accent with the American drawl. I felt both had difficulty in comprehending one another, and my colleague did not exhibit the patience and helpful disposition needed in a front desk job. She lingered, trying to explain, when my colleague said with certain acerbity. "Please move away. Passengers are waiting in line.”
I
could discern the irritation in his voice even from this distance. All eyes
were on her. Embarrassed, the lady wiped her eyes with her upper robe and came
near her husband in wheel wheelchair. He looked sick.
I decided to do something. I am a very tall black American, unlike my
white colleague and when I went near her, she looked so small. I bent low and
asked her slowly, word by word ’You seem to have some problem. I would like to
help you. Please show me your tickets”
She looked at me, wondering whether to hand over the tickets to me, though I was in an airline uniform with badges and a name on it. Her husband nudged her and told her in a whisper in her dialect to give me the tickets. When I saw the tickets, I found they were bound for Fort Lauderdale, and the tickets were buddy passes entitling them to seats only when available.
I told
both the lady and her husband that I would take charge of the counter soon and
that the lady should come along with her husband towards him when signalled.
I went to my colleague and released him for some rest. The next flight
to Ft Lauderdale was full, and there were no spare seats. The next flight had
only one spare seat. I could see a slight disappointment in the lady’s face
when the counter closed after those two flights. I smiled at her and tapped my
chest to show that I was there to help her.
The next flight was for Miami. There were two seats available. Others
were waiting with buddy passes. I ignored them and called the old couple.” This
flight is for Miami. Please ring up your family and ask them to pick you up at
Miami. It is not far from Ft Lauderdale. I hope you have a mobile. Give me
their number. I will inform them.” They said they have a mobile and would do
the needful. I took them inside and spoke to the airhostess to help the old
couple, who I said were waiting for more than four hours. She promptly put them
in the vacant Business class seats, though theirs were economy.
Before exiting the plane, I turned to look at the lady. She waved her
hand with a smile. It left me wondering whether I felt an affinity towards them
because their brown colour was closer to my dark complexion than the fair
colour of Americans or whether it was a natural concern in me for very senior
citizens, or my maternal grandpa’s Kenyan ancestry and his study in India. Be
that as it may, I must admit that a thought crossed my mind about what I would
have expected of others had it been my mom in a far-off Eastern land.
The counter opened for the next flight for Ft Lauderdale, and I got busy...







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